Get in Touch

If you have a question, suggestion, or request related to our independent bookstore, we’re happy to hear from you. The quickest way to reach a member of our team is by email. Please send messages to hello@willowstreetbooks.com.

What to include in your message

To help us respond accurately and quickly, add these details when relevant:

• Order number or the name and date of your purchase.
• Event name or the date you’re interested in for bookings and author appearances.
• A clear subject line and a few sentences describing the request or issue.
• Your preferred contact name and any follow-up phone number (optional).

Response time

Our small team reviews email during regular business hours. Expect an acknowledgment within 24 hours on weekdays. For straightforward questions—order lookups, store hours, or event details—you’ll typically receive a complete answer within 1–3 business days. More complex requests, such as partnership proposals, media inquiries, or bulk order quotes, may take up to 7–10 business days.

If you don’t hear back

If you haven’t received a reply after 10 business days, please resubmit your email with the original subject line and add “Follow-up” at the start. Occasionally messages are filtered or overlooked, and a gentle resend helps us prioritize your concern.

Types of inquiries we welcome

We handle a wide range of bookstore-related matters. Email us for:

• Order support: status checks, shipping questions, returns, and exchanges.
• Event information and bookings: author readings, book clubs, private rentals, and school visits.
• Author and publisher submissions: queries about readings, signings, and consignment arrangements.
• Media and press: interviews, review copies, and event coverage requests.
• Partnerships and community programs: collaborations with local nonprofits, schools, and businesses.
• Gift cards and special orders: requesting a title we don’t stock or arranging bulk gifts.
• Accessibility and special needs: accommodations for events or store visits.

Who will respond

Messages go to our customer care inbox monitored by the store manager and experienced booksellers. We aim for clear, helpful replies that reflect our knowledge of titles, authors, and community programming.

Thank you for supporting Willow Street Books — we look forward to hearing from you. Email: hello@willowstreetbooks.com.